Accelerating Shipment Processing by 60% for the North American LSP Through Integrated Rate, DIM Weight, and Prealert Automation
iCommuneTech replaced Savvy Fr8t’s outdated Shiptocayman system with an integrated platform that automated rates, DIM weight, prealerts, ticketing and cuts 4 – 6 hours of manual work daily, enabling 60% faster shipment processing with ROI in under 5 months.
INDUSTRY
Logistics & Freight Management (Air and Ocean Freight)
TECHNOLOGIES
Laravel, PHP, MySQL, JavaScript, Bootstrap
PROJECT TIMELINE
8 – 10 Weeks (Development, Data Migration, Integration, Testing, Deployment) + Post-Launch Support
4 – 6 Hours/Day
Manual Work Reduced
60% Improvement
Faster Shipment Processing
Under 5 Months
ROI Achieved
About The Client
Savvy Fr8t Solutions is a logistics company based in the Cayman Islands, led by CEO Clive Hutchman. The company has been in business for 15 years and provides shipping and logistics services to its customers.
Over time, their dependence on the Shiptocayman software started creating problems. Shipment details had to be entered manually, which slowed down the process and left room for inconsistencies. DIM weight and status updates had to be checked repeatedly, and the shipment, container, and rate modules didn’t connect with each other, adding extra work for the admin team.
Their goal was to replace the existing system with a stable, scalable solution that could manage Air and Ocean freight, automate rate calculations, and give customers the ability to pre-alert shipments and raise tickets easily.
Scale of Operations
Savvy Fr8t Solutions has been serving the Cayman Islands for 15 years, managing hundreds of shipments weekly across air and ocean freight.
- Automated rate calculations and DIM weight processing in the shipment workflow
- Seamless integration of shipment, container, rate, and invoice modules for real-time updates
- Prealert shipment management, allowing clients to pre-register shipments and convert them into actual shipments
- Ticket Management System for clients to raise, track, and resolve inquiries
- Secure invoice payments and tracking through Stripe.
Clients and staff rely on Savvy Fr8t Solutions to manage air and ocean freight shipments efficiently. The system ensures accurate, real-time shipment data, reduces manual administrative workload, and streamlines operations across their network in the Cayman Islands.
Before Engagement Tech Stack
Before our engagement, Savvy Fr8t Solutions relied on Shiptocayman software to manage its shipping and logistics operations. The system handled both air and ocean freight but had several limitations in day-to-day operations.
The platform required manual entry of package and shipment information, which caused delays and data inconsistencies. There was no automation for DIM weight calculation or shipment status updates, requiring repeated manual checks. Additionally, the system lacked integration between shipment, container, and rate modules, added extra manual steps for the operations team, and resulted in longer wait times for client updates.
These limitations turned simple tasks into time-consuming processes, including shipments, calculating rates automatically, and providing a seamless experience for their clients, highlighting the need for a more stable and scalable solution under their control.
Goals at the Time of Engagement
At the start of the engagement, Savvy Fr8t Solutions sought to replace its reliance on Shiptocayman with a stable, scalable platform under its full control. Their objective was to modernize air and ocean freight operations by reducing manual effort across shipments, rates, and customer interactions.
Key priorities included automating shipment creation, DIM weight and rate calculations, and status updates, along with tighter integration between shipment, container, rate, and invoice modules to eliminate re-entry and delays. They also aimed to enhance the customer experience by enabling pre-alerted shipments, ticket management, and invoice payments through a single portal.
- Replace Shiptocayman with a stable, scalable logistics platform owned and controlled by the business.
- Automate DIM weight calculations, rate computation, and shipment status updates to reduce manual effort and errors.
- Integrate shipment, container, rate, and invoice modules for a unified and connected workflow.
- Enable clients to pre-alert shipments and convert them into actual shipments with minimal admin effort.
- Provide a ticket management system for streamlined client communication and issue resolution.
- Introduce secure, automated invoice payments to improve transparency and operational efficiency.
Challenges And Solutions
When Savvy Fr8t Solutions was using Shiptocayman, most shipment-related tasks depended on manual input and disconnected workflows. As volumes increased, this setup made it harder to process shipments quickly, calculate rates accurately, and respond to customers without delays.
Challenge 1Manual Shipment Processing and Rate Calculations
Shipment and package details were entered manually, which slowed down shipment creation and led to inconsistencies. DIM weight and freight charges were not calculated automatically, so the team had to verify shipment details and rates repeatedly.
Business Impact
Manual shipment updates and data entry consumed 4–6 hours each day, increasing administrative effort and slowing daily operations. The lack of automation in DIM weight and rate calculations raised the risk of human error in shipment dimensions and pricing. Disconnected shipment, container, and rate modules led to slower client response times, as staff had to rely on repeated manual checks and re-entry of information instead of real-time data flow.
Automated Shipment Creation and DIM Weight Calculation
We automated shipment creation, including DIM weight and freight charge calculations. This reduced manual checks, minimized errors, and sped up shipment processing.
Automated Rate Calculation via Rate Master
A Rate Master module was built to calculate shipping rates automatically based on shipment type, mode (Air/Ocean), and weight scale (LBS/KG). This removed the need for manual rate calculations and ensured consistency.
Disconnected Shipment, Rate, and Invoice Workflows
Shipment, container, rate, and invoice data were managed separately, which forced the team to enter the same information multiple times. This added extra administrative effort and slowed internal processes.
Unified Core Modules
We integrated shipment, container, rate, and invoice modules into a single workflow. This allowed data to move automatically between modules without re-entry.
Prealert Shipment Workflow
A Prealert Shipment module was introduced so clients could register shipments in advance. Admins can now convert prealerts into live shipments with one click, reducing manual handling.
Manual Customer Support and Payment Handling
Customers did not have a clear way to raise issues or track requests. Payments were handled manually, which increased admin effort and delayed updates.
Centralized Ticket Management
A Ticket Management System was implemented to let clients raise tickets, track progress, and communicate with admins in one place, with full history available.
Stripe Payment Integration
Stripe was integrated to allow clients to pay invoices directly through the portal. Invoice status updates and payment receipts are automated, reducing manual follow-ups.
TECHNOLOGIES & TOOLS
Technology Stack and Implementation Tools
For Savvy Fr8t Solutions, the platform was built using a backend-focused technology stack to support shipment management, rate automation, and integrated logistics workflows. The selected tools aligned with the client’s existing environment and supported the development of a stable, scalable system under their control.
Backend and Framework
Database
Frontend / Interface Logic
UI Framework
Complete System Architecture
Complete System Architecture – TMSCLOUD Unified Platform
Outcome
Improving Operational Speed, Accuracy, and Client Experience
Manual, disconnected workflows were replaced with an integrated freight management platform under Savvy Fr8t Solution’s control. Automation streamlined shipment creation, rate, DIM weight calculations, and status updates across air and ocean freight. Unified data improved speed, accuracy, communication, reduced administrative workload, and enabled efficient scaling with confidence.
60%
Faster Shipment Creation & Processing
Shipment creation and processing speeds improved by 60% after automating core workflows across air and ocean freight operations.
100%
Automation of Rate & DIM Weight Calculations
Rate calculation and DIM weight handling were fully automated, removing manual calculations and reducing errors in shipment pricing and dimensions.
Measurable Business Transformation & ROI
End-to-End
Streamlined Prealert-to-Shipment Flow
Client inquiries and quote requests were streamlined through the Prealert-to-Shipment conversion flow, allowing admins to convert prealerts into shipments with minimal effort.
Improved Experience
Client Satisfaction via Integrated Ticket System
An integrated ticket management system enabled clients to raise, track, and resolve issues within the platform, improving communication and overall client satisfaction.
Secure & Flexible
Invoice Payments with Stripe Integration
Stripe payment integration allowed clients to pay invoices directly through the portal, while enabling admins to process payments on behalf of clients with automated status updates and receipts.
Under 5 Months
Reduced Administrative Workload & ROI
Automation and system integration significantly reduced admin workload, helping Savvy Fr8t Solutions achieve ROI in under five months.
Platform Transformation: Before and After
Before (Shiptocayman)
- Shipment and package details were entered manually, leading to delays and inconsistencies.
- DIM weight and freight charges were calculated manually, increasing the risk of errors.
- No centralized rate logic; rates required manual checks and updates.
- Shipment, container, rate, and invoice modules were disconnected, requiring repeated data entry.
- Clients had no structured way to pre-alert shipments or raise issues.
- Invoice payments were handled manually, requiring admin follow-ups.
After (New Platform)
- Shipment creation is automated, reducing manual entry and speeding up processing.
- DIM weight and rates are calculated automatically using defined rules.
- A Rate Master module automatically calculates rates based on shipment type, mode, and weight scale.
- Shipment, container, rate, and invoice modules are fully integrated with shared data flow.
- Clients can pre-alert shipments and raise tickets directly through the portal.
- Stripe integration enables direct invoice payments with automated status updates and receipts.
“The new portal transformed our operations – faster processing, automated rates, ticket management, and now seamless invoice payments. The flexibility for clients and admins to manage payments has been a game-changer.”