How a UK Travel Business Fixed Empty Hotel Searches and Duplicate Listings Across 3 Suppliers

Client Overview

Client Story

Background

Project Background

The platform was already live on Lovable with its suppliers connected. Simon brought us in because manual work was taking too much time and the booking experience was costing customer trust. Our job was to fix, improve, and extend what existed. The brief:

Search That Finds Every Hotel

Major destinations and every supplier’s inventory showing in results.

One Listing Per Hotel

No duplicate hotels when several suppliers return the same property.

Every Rate, Easy to Compare

Room types, cancellation terms, meal plans, and suppliers side by side.

Bookings That Go Through

Valid availability and a smooth flow on desktop and mobile.

• One Hotel, Many Rates

  Match the same property across suppliers, then group all its rates under a single listing.

• Merge the Display, Not the Booking

  Each rate stays linked to its original supplier, so booking continues through that supplier’s flow.

• Check the Price Before Payment

  Verify live price and availability before charging, so customers never pay on outdated data.

1. Hotel SearchTBO, WebBeds, RateHawk queried together
2. Consolidated HotelSame property merged into one listing
3. Select Room and RateEvery supplier option side by side
4. Live Price CheckPrice and availability confirmed
5. Supplier BookingRouted to the rate’s own supplier
6. PaymentCharged on verified data only

Steps 1 to 3 merge suppliers for the customer. Steps 4 to 6 keep each supplier separate, so nothing breaks at booking.

1. London and New York Returned No Hotels

   Searches for major destinations came back empty, even with supplier inventory available.

2. Duplicate Hotels Across Suppliers

   The same hotel from TBO, WebBeds, and RateHawk could appear as separate listings.

3. Only the Lowest Price Was Shown

   Customers could not compare free cancellation, breakfast, room types, or supplier rates.

4. Hotel Pages Showed One Offer

   The details page displayed only the primary offer, hiding other rooms and rates.

5. Incomplete RateHawk Hotel Content

   Some listings showed placeholders like Hotel {id} instead of real hotel details.

6. False “Room No Longer Available” Errors

   Valid RateHawk rooms were rejected at booking, stopping customers mid-flow.

7. TBO Returned No Hotels

   At one point, the TBO integration dropped out of search results entirely.

8. Weak Mobile Booking Experience

   Listings, room options, and booking details were harder to use on small screens.

• Multi-Supplier Hotel Aggregation

  The same hotel from TBO, WebBeds, and RateHawk now appears once, with every supplier rate inside.

• Multiple Rate Options Per Hotel

  Customers compare price, cancellation terms, and meal plans without leaving the listing.

• Supplier-Specific Booking Flow

  Each rate books through its own supplier, so merging the display never breaks a booking.

• Live Price and Availability Check

  Price and availability are confirmed before payment, so customers are never charged on outdated data.

• Complete Hotel Details

  Hotel pages now show all room types and rates, not just the primary offer.

• RateHawk Content and Availability

  Real hotel content replaces placeholders, and valid rooms are no longer rejected at booking.

• TBO Inventory Restored

  TBO hotels are back in search results and part of the merged listings.

• London and New York Search Fixed

  Major destination searches return hotels again.

• Mobile Booking Improvements

  Search, listings, room options, and booking details are easier to use on mobile, across both of the client’s booking websites.

One Hotel, Every Rate

Instead of three listings for the same property, customers see one hotel with each supplier’s offer underneath. Every row keeps its supplier, so the booking goes to the right place.

sptravels.co.uk

• Dedicated Team

  The same team handles platform fixes and extensions, so each request starts with full context.

• Two Platforms, One Partner

  Simon also runs Travel Pro Hub with us, so supplier integration work on one platform informs the other. See that case study.

• Delivered in 2 Months

  Nine improvements shipped across six phases in eight weeks.

Impact

Project Outcome

Supplier listings merged into one per hotel

3 → 1

Improvements delivered in 2 months

9

Major destinations restored in search

2

Supplier booking flows kept intact

3

The client also rated error reduction, processing time, and conversion rate as significantly improved in post-project feedback.

London and New York searches return hotels again, and TBO inventory is back in results. Customers now see each hotel once, with every rate from TBO, WebBeds, and RateHawk side by side.

Every booking still runs through its original supplier, with a live price and availability check before payment, on desktop and mobile.

sptravels.co.uk